STUDIO ETIQUETTE

POLICIES AND GUIDELINES

ALL CLASSES ARE 55 MINS LONG.

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Introduction & Etiquette
Surrey Pilates Studio wants to make your visit comfortable and enjoyable. To help us reach this goal, and as a courtesy to others, we ask all clients to turn off or silence their cell phones before class begins, arrive before the start of your class, and to remove your shoes before entering the studio. 
Please respect that this is a home-based business. If you have any questions, please ask your teacher or contact us through phone, email or text.  Please refrain from intruding into our living space.

25 Hour Cancellation 
Cancellation requires 25 hours notice or full payment will be charged.  
* PLEASE DO NOT ASK TO BE THE EXCEPTION TO THE RULE.

Registration 
You must register for all classes prior to attending. Clients must commit to the three-month session otherwise a drop-in rate will apply and you will not have a guaranteed spot in the class. Continuing clients are encouraged to submit their payments one week prior to the next series to hold their spot in the class. All clients must have completed an intro mat series to be able to go into an equipment class, or must have prior Pilates experience.   

Payment Options 
Classes are paid in full before the start of a series and payments must be received one week before the classes begin. The Surrey Pilates Studio accepts fees in cash,  E-Transfer or cheque payable to 'The Surrey Pilates Studio Inc.'   There are no discounts for missed classes during a series. 

Withdrawal Policy 
Clients withdrawing from group classes please give the studio at least two weeks notice so there is time to fill your spot in the class.   

Drop-Ins & Make-Ups
There are no discounts for missed classes during a series, as series are already discounted.
Make-ups are given to clients who have provided 25 hours notice prior to class cancellation.  Classes can only be made up during the current series and if 25 hours notice was given. Only two make ups per series/per class. Drop-in classes are only available, space permitting, for intermediate and advanced clients. Make ups cannot be used toward privates lessons. All drop-in’s are by appointment only.